Frequently Asked Questions
We’ve done our best to put the most common questions and their answers below.

If you have a question that isn’t covered here, take a look at our Terms of Use and Privacy Policy pages.

If you’re still uncertain about the answer, or your question can only be answered by a support person, feel free to use the “Contact Us” form in the sidebar to ask.

Seeker FAQ

How do I find a Care Provider?

In order to find you the best match for your needs we have an extensive list of criteria that you may choose from in a Care Provider. Once you have entered your matching criteria and location we will return you a list of available providers and availability.

How do I write a review?

Simply navigate to the “Care Providers” menu item, and click on the “# reviews” link underneath the Care Provider’s profile image, or go to the profile for any Care Provider by clicking on their name, image, or the “BOOK THIS PSW” button, then click on the “Reviews” tab.

In the Reviews tab, fill out the form in the “Add Your Review” section and submit it.

How do I know the Care Provider is Qualified?

The Care Provider is thoroughly vetted by our team to ensure they are police checked, registered with an affiliated organization, qualified, insured and trained.

No review is posted until it is verified.

Background checks are processed by a third party service (http://www.rcmp-grc.gc.ca/cr-cj/fing-empr2-eng.htm). During the check, the third party service references the Care Provider’s name against their Social Insurance Number. The Care Providers name and SIN are then checked against the RCMP Database.

Care Seekers can click on the badge to know when the sitter’s background check was processed. After the Care Provider clears the background check, the badge is displayed on their profile for 12 months.

How do I pay for my Care Provider?

When you register you are asked to provide your Credit Card or Paypal account information and we will charge for the hours served. If you decide to prepay the total amount will be deducted at the time of first booking.

Any associated transaction fees will be passed on to the Care Seeker (you).

Provider FAQ

How do I claim my Profile?

If you received a “Claim your profile” email with a link to the site, simply click the link provided in the email, and you will be guided through the process of claiming your profile.

If you stumbled across your own profile while browsing the site, click the “Claim this Profile” link. An email with instructions will be re-sent to the address associated with the profile. Check the Inbox for that email address and follow the enclosed instructions.

If the email address associated with the profile is not yours, no longer in use, or otherwise incorrect, use the “Contact Us” form in our sidebar and we’ll look into it for you.

How do I update my information or edit my profile?

Simply log in, then click on “My Profile” in the menu and fill out the form that appears on the “My Profile” page.

How do I get a background check?

Various companies provide background checks. If you do not already have a recent one please go to www.rcmp-grc.gc.ca/cr-cj/fing-empr2-eng.htm and send us your copy.

How much does it cost?

HomeCareConnex charges 15% plus any applicable taxes to the Care Provider for bookings through the platform.

How Do Tax Laws Apply To Care Providers?

Care Providers are individually responsible for any applicable tax, withholding or reporting.  For specific advice, we encourage users to consult with their tax advisor.

How To Add Your Bank Info For Direct Deposit?

Currently, we only process transactions via PayPal. You will need to log in to your PayPal account and attach a bank account to your PayPal account.

How to use your scheduler?

Simply click on “My Bookings” in your “My Profile” area in order to see current and pending Bookings. You may click the calendar icon on any booking to change its status, or on the clock icon on a current booking to add a timesheet/visitation report. Timesheet/Visitation Reports are only editable for past or current dates – you cannot pre-fill them or edit already-submitted Timesheets.

The scheduling tools (My Bookings, My Availability) are currently under development, and these instructions will be updated as new functionality is added.