If you’re still uncertain about the answer, or your question can only be answered by a support person, feel free to use the “Contact Us” form in the sidebar to ask.
How do I find a Care Provider?
How do I write a review?
In the Reviews tab, fill out the form in the “Add Your Review” section and submit it.
How do I know the Care Provider is Qualified?
No review is posted until it is verified.
Background checks are processed by a third party service (http://www.rcmp-grc.gc.ca/cr-cj/fing-empr2-eng.htm). During the check, the third party service references the Care Provider’s name against their Social Insurance Number. The Care Providers name and SIN are then checked against the RCMP Database.
Care Seekers can click on the badge to know when the sitter’s background check was processed. After the Care Provider clears the background check, the badge is displayed on their profile for 12 months.
How do I pay for my Care Provider?
Any associated transaction fees will be passed on to the Care Seeker (you).
How do I claim my Profile?
If you stumbled across your own profile while browsing the site, click the “Claim this Profile” link. An email with instructions will be re-sent to the address associated with the profile. Check the Inbox for that email address and follow the enclosed instructions.
If the email address associated with the profile is not yours, no longer in use, or otherwise incorrect, use the “Contact Us” form in our sidebar and we’ll look into it for you.
How do I update my information or edit my profile?
How do I get a background check?
How much does it cost?
How Do Tax Laws Apply To Care Providers?
How To Add Your Bank Info For Direct Deposit?
How to use your scheduler?
The scheduling tools (My Bookings, My Availability) are currently under development, and these instructions will be updated as new functionality is added.